Shipping policy

Shipping Policy

FORGΞXZ

Thank you for shopping with FORGΞXZ. Every item we sell is made to order to ensure high quality and reduce waste.

Below you’ll find everything you need to know about how we process and ship your order.

Order Processing Time

All FORGΞXZ products are made to order.

Orders typically take 2–5 business days to process before they are shipped.

Processing times may be slightly longer during:

  • product launches

  • high-volume sale periods

  • holidays

  • unexpected production delays

Once your order ships, you will receive a shipping confirmation email with tracking information.

Shipping Times

After processing, shipping usually takes:

United States

  • Standard shipping: 3–8 business days

Please note that shipping times are estimates, not guarantees.

Delivery times may be affected by:

  • carrier delays

  • weather conditions

  • customs inspections

  • holiday shipping volume

  • regional delivery disruptions

FORGΞXZ is not responsible for delays caused by shipping carriers.

Free Shipping

We offer free standard shipping on all orders over $50 within the United States.

Shipping rates for orders under this amount are calculated at checkout.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If an order is returned to us due to:

  • an incorrect address

  • an incomplete address

  • an unclaimed package

the customer may be responsible for paying the reshipping cost.

If you notice an address mistake, please contact us as soon as possible before the order ships.

Lost or Delayed Packages

If your tracking shows unusual delays or your package appears lost, please contact us.

To investigate shipping issues, customers must contact us within 30 days of the estimated delivery date.

Our team will work with the shipping carrier to resolve the issue.

Questions About Your Order

If you need help with a shipment, please contact us:

Email: [your support email]
Contact form: [your store contact page]

We typically respond within 24–48 business hours.

Return & Refund Policy

FORGΞXZ

We want you to love your FORGΞXZ gear. Because our products are made to order, our return policy is slightly different from traditional retail stores.

Please read the information below carefully.

Made-to-Order Products

All FORGΞXZ items are produced after an order is placed.

For this reason, we do not offer broad open-ended returns or exchanges for buyer’s remorse, including:

  • ordering the wrong size

  • changing your mind

  • preference changes after delivery

We encourage customers to review product descriptions and size guides carefully before purchasing.

Damaged, Defective, or Incorrect Items

If your order arrives:

  • damaged

  • defective

  • misprinted

  • incorrect

we will gladly provide a replacement or refund.

To submit a claim, please contact us within 30 days of delivery.

Your message should include:

  • your order number

  • a description of the issue

  • clear photos of the item and packaging

Once the issue is verified, we will arrange a replacement or refund at no cost to you.

Lost Packages

If your order appears lost in transit, please contact us within 30 days of the estimated delivery date.

We will work with the shipping carrier to resolve the issue and determine the appropriate solution.

Non-Eligible Returns

The following items are not eligible for return or refund unless they arrive damaged or incorrect:

  • worn items

  • washed items

  • items with signs of use

  • items returned without prior contact

Size Exchanges

Because items are produced individually after purchase, size exchanges are limited.

Please check the size chart carefully before ordering.

Sale Items & Limited Drops

Some sale items or limited releases may be marked as final sale and are not eligible for return.

Refund Processing

If a refund is approved:

  • refunds are issued to the original payment method

  • processing time typically takes 5–10 business days depending on your bank or payment provider

Original shipping charges are generally non-refundable, unless the issue was caused by our error.